Last Updated: March 08, 2026

1. Introduction

Menged Solutions PLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the MengedUser mobile application (the “App”) for public transportation routing, electronic ticketing, and fare collection services.

By accessing or using the App, you consent to the data practices described in this policy.

2. Information We Collect

To provide you with our intelligent transportation system (ITS) services, we must collect and process certain personal data.

  • Personal Identification Information: When you register for an account, we may collect your full name, phone number, email address, and demographic information.
  • Financial and Payment Data: To facilitate fare collection and digital ticket purchases, we collect payment details. This may include digital wallet information (e.g., telebirr) or bank account details. Note: We do not store full credit card numbers; payment processing is handled securely by our partnered financial institutions.
  • Location Data: With your explicit permission, we collect precise or approximate geolocation data from your mobile device to provide real-time transit routing, locate nearby bus stops, and validate journey check-ins/check-outs.
  • Transaction and Usage Data: We collect information about your ticket purchases, travel history, routes taken, and interactions with our Point-of-Sale (POS) validators.
  • Device Information: We automatically collect technical data, including your device model, operating system, unique device identifiers, and IP address, for security and diagnostic purposes.

3. How We Use Your Data

We process your personal data based on the principles of lawfulness, fairness, and transparency, strictly for the following purposes:

  • Service Delivery: To create your account, process fare payments, issue digital tickets, and calculate travel routes.
  • Customer Support: To resolve technical issues, address ticketing disputes, and respond to your inquiries.
  • Service Improvement: To analyze transit trends, optimize bus routes, and improve the App’s functionality.
  • Security and Fraud Prevention: To detect and prevent fare evasion, unauthorized account access, and other fraudulent activities.
  • Legal Compliance: To fulfill regulatory reporting requirements under Ethiopian law.

4. Data Sharing and Disclosure

We do not sell your personal data. We only share your information with third parties under the following circumstances:

  • Service Providers: We may share data with authorized payment processors, cloud hosting providers, and SMS gateway services that facilitate the App’s operations.
  • Transit Authorities: We may share aggregated, anonymized travel data with local transportation authorities and partner transit operators to improve public infrastructure.
  • Legal and Regulatory Obligations: We may disclose your information to the Ethiopian Communications Authority (ECA), law enforcement, or other government bodies if required by law or to protect our legal rights.

5. Data Storage and Sovereignty

In compliance with the Ethiopian Personal Data Protection Proclamation No. 1321/2024, personal data collected locally is subject to data sovereignty principles. Your data is stored on secure servers located within Ethiopia. We implement robust technical and organizational security measures, including encryption and strict access controls, to protect your data from unauthorized access, alteration, or destruction.

6. Your Data Subject Rights

Under Ethiopian data protection law, you hold specific rights regarding your personal information:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request that we correct any inaccurate or incomplete data.
  • Right to Erasure: You can request the deletion of your personal data when it is no longer necessary for the purposes collected, subject to legal retention requirements.
  • Right to Object/Restrict: You can object to or request the restriction of processing of your data under certain conditions.
  • Right to Data Portability: You can request your data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact our designated Data Protection Officer using the details below. We will respond to your request within the timeframe mandated by law.

7. Data Retention

We retain your personal data only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, maintain your active account, comply with legal and tax obligations, or resolve disputes.

8. Children’s Privacy

The MengedUser App is not directed at children under the age of 18 without parental consent. We do not knowingly collect personal data from minors. If we become aware that we have collected such data without verified parental consent, we will take steps to delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in technology, legal frameworks, or our business practices. We will notify you of any material changes through an in-app alert or via SMS/email.

10. Contact Us

If you have questions, concerns, or requests regarding your privacy, please contact our Data Protection Officer at:

  • Company: Menged Solutions PLC
  • Address: Addis Ababa, Ethiopia
  • Email: info@menged.et
  • Phone: +251929016408